Retargeting Strategies: Winning Back the Lost Customer

You’ve worked hard to get customers, but what happens when they slip away? Don’t worry, we’re here to help. In this article, you’ll learn about retargeting strategies that’ll win back those lost customers. You’ll discover why it’s crucial in today’s market, how to identify and analyse your lost customer, and the tools you’ll need for effective retargeting. So let’s dive in!

Understanding the Concept of Retargeting

You’ve probably wondered what retargeting is, haven’t you? It’s a term that gets thrown around quite a bit in the marketing world. Simply put, retargeting is when businesses try to re-engage customers who’ve shown interest in their products or services but haven’t made a purchase.

Let’s imagine you’re browsing for new running shoes online. You find a pair you like and add it to your shopping cart, but for some reason, maybe you get distracted or change your mind at the last minute, and leave without making a purchase. That’s where retargeting comes into play. The shoe company might start showing ads featuring those exact running shoes on other websites you visit, reminding you of what you left behind.

Those “reminder” ads are actually cookie-based technology working its magic! When you visited the shoe site and didn’t complete your purchase, it placed cookies in your browser. These cookies let them know which products caught your eye so they can personalise their ads based on this information.

Now here’s where it gets really interesting: these reminders aren’t just limited to digital advertising. They can also come in the form of emails reminding you about those items still waiting for you in your cart.

The Importance of Retargeting in Today’s Market


In today’s competitive market, it’s crucial for you to understand the value of reaching out again to those who’ve shown interest in your product or service but haven’t made a purchase yet. This is where retargeting comes into play. It’s not just about making that initial sale; it’s about fostering relationships that create loyal customers.

Think about this: You’ve got potential customers who already know your brand and have expressed interest by visiting your website or engaging with your content. Yet, they didn’t make a purchase on their first visit – maybe they’re still comparing options or perhaps they were interrupted before completing the transaction. These are leads that are ripe for retargeting.

Retargeting enables you to remind these potential buyers of the benefits of your offerings, nudging them towards making a decision. You’re able to provide personalised ads based on their previous interactions with your brand which can significantly improve conversion rates.

But it’s not just about getting that sale—it’s also about building trust and rapport. By consistently showing up where your prospects are — be it social media platforms, Google search results, or even their personal email inbox — you’re demonstrating reliability and consistency which fosters trust in your brand.

Identifying and Analysing the Lost Customer

It’s critical to pinpoint and examine those who’ve decided not to make a purchase after expressing initial interest. You’re wondering why they left, what made them change their minds. Understanding your “lost customer” is an essential step in crafting effective retargeting strategies.

So how do you identify these folks? Start by analysing data from your website analytics tools or CRM software. Look for patterns: are there specific points in the sales funnel where people tend to drop off? Is there a particular product that isn’t converting as well as others? Maybe it’s an issue with your checkout process – perhaps it’s too complicated or time-consuming.

Once you’ve identified potential problem areas, dive deeper into the individual behaviours of those who abandoned their carts or didn’t complete a sign-up form. What pages did they visit before leaving the site? How much time did they spend on each page?

You can also use surveys or feedback forms to gain insights directly from customers. They might have had technical issues, found better prices elsewhere, or simply changed their minds about needing your product.

Remember, every bit of information helps you better understand why customers are slipping through the cracks so that you can adjust your retargeting efforts accordingly.

Essential Tools for Effective Retargeting

Having the right tools can make all the difference when it comes to reconnecting with those who’ve shown interest but didn’t complete a purchase. You’ll need effective retargeting platforms, analytics tools, and personalised content creators to pull off a successful campaign.

Retargeting platforms like AdRoll or Criteo are critical in this process. They allow you to reach out again to visitors who’ve bounced off your site without completing a transaction. These platforms use cookie-based technology that follows your lost customers around the web, showing them ads for your products they once viewed.

Now you can’t just blindly retarget everyone; you need an understanding of why they left in the first place. That’s where analytics tools come into play. Google Analytics is a free tool that gives insights into visitor behaviour on your site. It helps identify which pages or products have high bounce rates so you can focus your retargeting efforts there.

Lastly, don’t underestimate the power of personalised content in winning back lost customers. Tools like OptinMonster let you create targeted pop-ups based on user behaviour while MailChimp allows for personalised email campaigns.

Remember though, using these tools effectively requires testing and tweaking along the way. You won’t hit gold immediately but with patience and persistence, you’ll see results. So equip yourself with these essential retargeting tools and start winning back those lost customers!

Implementing Retargeting Strategies for Maximum Impact

You’ll see maximum impact when you implement these tactics effectively, re-engaging those who’ve previously shown interest in your products. Don’t think of retargeting as a singular strategy but rather a collection of various means to reach the same end – winning back lost customers.

Start by segmenting your audience based on their behaviour and preferences. It’s no use casting a wide net when you can throw a targeted spear. You’re aiming to personalise the customer journey, so don’t send generic messages or offers. Make sure they’re relevant to each individual user’s past interactions with your brand.

Next, consider frequency capping – that is, limiting the number of times your ads are shown to the same person within a specific period. You wouldn’t want to annoy potential customers with overexposure, would you? That could lead them further away rather than drawing them back in!

Also important is timing. Strike while the iron’s hot! If somebody’s just visited your website or abandoned a shopping cart, it’s likely they’re still considering making a purchase. But don’t leave it too long either; if someone hasn’t engaged with your brand for six months or more, perhaps it’s time to try another approach.

Lastly, measure and optimise continually. This isn’t a ‘set it and forget it’ scenario; you need to be constantly evaluating which strategies work best for converting lost customers into returning ones.

With careful implementation of these strategies, you’ll maximise the effectiveness of your retargeting efforts and get those elusive ‘lost’ customers back through your doors (or onto your site!).

Case Study: Successful Retargeting Campaigns

Let’s delve into some successful case studies that’ll show the power of well-implemented campaigns in reclaiming those who’ve strayed from your brand. Take, for instance, the globally recognised clothing company, Levi’s. They noticed a significant drop in customers and decided to implement a retargeting strategy. Using digital ads aimed at former customers who’d visited their site but hadn’t made a purchase, they successfully raised their conversion rates by 14%.

But it isn’t just large corporations that can benefit from these strategies. Consider the smaller business ‘Bloom & Wild’, an online florist shop that used email retargeting to connect with consumers who’d abandoned their shopping carts. By sending personalised emails reminding them of what they’d left behind and offering an incentive to return, they saw a whopping 43% increase in conversion rates.

And let’s not forget about Kimpton Hotels & Restaurants – they launched a campaign targeting previous website visitors who had looked at booking information but didn’t finalise any reservations. The result? A stellar increase in click-through-rates and bookings.

You see, these campaigns aren’t just about bringing old customers back; they’re also about deepening relationships with potential ones too! With savvy implementation techniques like personalisation and relevant timing, you’re not just reconnecting; you’re re-engaging.

Remember – it’s never too late to win back lost customers or entice potential ones through effective retargeting strategies. So don’t be afraid to take a page out of Levi’s, Bloom & Wild or Kimpton Hotels’ book – because success might be just one well-planned campaign away!

Measuring the Success of Your Retargeting Efforts

It’s vital to track the impact of your campaigns, gauging their effectiveness in re-engaging old and potential clients. You’ve put resources into your retargeting strategies and you need to know if they’re working. Without proper assessment, how can you refine your approach or justify the investment?

Measurements will typically focus on Key Performance Indicators (KPIs) like click-through rates, conversion rates, or return on ad spend (ROAS). These metrics tell you not only if people are seeing your ads but also if they’re acting upon them. Are they clicking through? More importantly, are those clicks leading to conversions? If not, it’s time for some adjustments.

You also need to keep a close eye on attribution. This is about figuring out what exactly led a customer back to you. Was it an email reminder? A social media ad or maybe a display banner on another website? Understanding this helps shape where you should be directing more of your efforts.

Don’t forget about recency and frequency too. You don’t want to bombard past customers with constant reminders – that’ll likely turn them off instead of winning them back. So monitor how recently and often someone has seen your retargeting ads.


You’ve made it to the end of our retargeting strategies guide! Now you understand its significance and how to win back lost customers. You’re equipped with essential tools and real-life success stories for inspiration. Don’t forget, measuring your efforts is key. Remember, retargeting isn’t just a tactic, it’s an ongoing strategy that can help boost your business. Keep refining and see those lost customers return!

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